Registration and Account Terms

1.1 You must follow the designated procedures, processes, and rules established by the platform to sign this agreement and complete the registration. You become a valid user of 1688 Order and a member of the platform only after completing the registration process, providing genuine personal information, and being accepted by the platform. If you have provided personal information for registration and accepted services from the platform before signing this agreement, you agree that upon your first signing, 1688 Order may directly retrieve your previously provided registration information, allowing you to complete registration without having to provide it again. After signing this agreement and registering, the platform may require you to sign the agreement again when logging in, but you will not need to register again.

1.2 When you become a valid user of the platform, you will be assigned a personal account. You are responsible for setting and securely managing your account password. Failure to do so may lead to financial losses for which the platform bears no liability. If your account password is lost or tampered with, you should immediately contact the platform for account suspension or other protective measures, though the platform cannot guarantee the timeliness or effectiveness of such measures.

1.3 To ensure successful registration, you must provide valid identity information, including your ID proof, personal phone number, and email address. To ensure you receive services promptly, you must provide your own contact details during registration and ensure their continued accuracy. If your identity or contact information changes, you must update them in your account promptly.

1.4 During the service period, the platform will send you necessary information related to its operations and the services you use, such as purchasing and logistics. You must provide a legitimate and valid information reception address or method when registering your account; failure to do so may result in your inability to receive certain services or notifications. You agree that, within the limits of the laws of your jurisdiction, the platform may send you commercial information through the provided contact methods.

1.5 To comply with legal requirements, the platform may verify your identity information. This process may involve submitting your information to third parties and deciding whether to accept your registration or provide services based on the verification results. The platform does not guarantee the accuracy or reliability of these verification processes or results.

1.6 To ensure the security of transactions on the platform, you must link your personal payment accounts, such as bank accounts or other legitimate payment instruments. The platform does not review the legality of your payment methods or the source of your funds. You are responsible for ensuring their legality, and any loss resulting from illegal or non-compliant funds is your responsibility.

1.7 You must use the account according to the functionalities set by the platform. You can update your personal information, check the status of your service orders, and view your entitlements through your account. Note that the information displayed in your account may not always be timely or accurate; the actual results of your actions on the platform take precedence.

1.8 You may recharge your account using the platform’s recharge function. The recharged amount is a prepaid fund used exclusively for payments on the platform. You authorize the platform to use these funds to pay for services provided by the platform, including payments to purchasing agents and logistics service providers as necessary. If the balance in your account is insufficient to cover all the required payments, you must make up the difference.

1.9 The platform reserves the right to monitor your account activities and take action against any suspicious or illegal activities. You must ensure that the sources of your funds are legal and that your actions do not violate any applicable laws or harm third-party rights. Otherwise, the platform may suspend your recharge activities, freeze your account, and report your actions to the authorities.

1.10 Points, coupons, or other benefits shown in your account are exclusive to your use within the platform. You cannot convert them into cash or transfer them to others. If you do not use these benefits according to the platform’s rules, the platform reserves the right to terminate them at any time.

1.11 If you qualify as a promoter on the platform according to its rules, you may use the promotional features of your account to conduct promotional activities related to 1688 Order. However, if your promoter status is granted through a contract with a third-party promotional service provider, the platform will review your contract and may modify, activate, or terminate your promotional permissions based on the provider’s instructions.

1.12 If you were a promoter on the platform through independent efforts without third-party involvement, you should note that the platform will gradually stop accepting direct promotional activities. You will need to enter into a contract with a third-party promotional service provider (as specified on the platform) to continue as a promoter. If you choose not to sign a contract with the provider, you will lose your promoter status and the platform will not activate promotional features for your account. If you reject the contract, any benefits in your promotional account that you have not claimed will be managed or paid out by the third-party provider, and the platform will no longer be obligated to provide any benefits to you.

1.13 Once you join the platform as a contracted promoter of a third-party service provider, the platform will consider you a representative of the provider. Any actions you take as a promoter on the platform, and their consequences, will be the responsibility of the provider, not the platform. The platform will handle any financial transactions or disputes between you and the provider accordingly.

1.14 The platform generates an “invitation code” for you when you create your account, which you can use to invite others to join the platform. This code allows you to receive specific benefits, which are provided either by the platform or a third-party partner, depending on the specific situation. If you join the platform using someone else’s invitation code, you agree that the platform may share your necessary personal information with the person who invited you. Unless specified otherwise, benefits you receive as an inviter are valid for one year from the invitee’s registration date. If the invitee cancels their account within a year, your related benefits will be terminated.

1.15 Your account is a property exclusively licensed to you by the platform; you may not share, transfer, or lend it to others. If you do so, the platform reserves the right to retrieve your account or apply sanctions such as suspension or closure. Any consequences of such actions are your responsibility. Additionally, your account is not considered part of your legal estate and cannot be inherited. The platform may freeze your account if it remains inactive for over six months and may cancel the account if no recovery request is received within six months of the freeze.

1.16 You are only permitted to use your account for legal activities within your jurisdiction. If your account is involved in actions that violate local laws or social norms, the platform reserves the right to refuse service and report the issue to the relevant authorities.

1.17 The platform agrees to accept your existing user qualifications from other platforms that it recognizes and allow you to use these qualifications to receive services on 1688 Order. This recognition is limited to platforms that have merged with or are partners of 1688 Order through asset transfers or other agreements. In such cases, your continued use of the platform indicates your consent to these terms. If you disagree, you should cease using the platform and re-register following the platform’s procedures.

1.18 The platform does not allow accounts from third-party platforms to be linked with your 1688 Order account, except in cases where the third-party platform is a partner of 1688 Order. To ensure the security of your account, the platform will notify you of any attempts to link it with third-party accounts. You should only accept these links if you own the third-party account, have the right to manage it, or agree to share it. If you suspect that your account has been misused or linked without your consent, you should unbind it immediately and contact the platform for further security measures.

1.19 If you violate the terms of this agreement, causing complaints or legal claims from third parties, you are responsible for addressing these issues and bearing any resulting legal consequences. If your actions lead to compensation or sanctions against the platform, the platform may deny you benefits or use funds in your account to cover these costs. If your account balance is insufficient to cover the compensation, you are required to pay the difference.

1.20 In the event of your account closure, the platform is not obligated to provide further services or access to your account. However, transactions that occurred before the closure are still valid, and you must continue to fulfill any obligations associated with those transactions.

1.21 If you are a legal entity or engage in transactions for business purposes through the platform, you are not considered a consumer and do not have the rights reserved for consumers under the law.

Information Technology Services Terms of 1688 Order

2.1 The platform provides an online system for searching for goods and matching purchase transactions, offering you information technology and intermediary services. These services include:

Searching for and locating goods from third-party e-commerce platforms;

Facilitating the creation of purchase orders by matching you with third-party purchasers;

Assisting in setting up logistics services for purchased goods by matching you with third-party logistics providers;

Offering a communication channel for you to discuss order details with purchasers;

Providing status updates and inquiries for orders;

Allowing you to manage your account independently;

Other information and intermediary services that the platform provides for operational purposes.

2.2 When you use the platform to search for and select goods, the platform acts as an intermediary by providing relevant information from third-party e-commerce platforms. The accuracy and legality of the information, including prices, specifications, and vendor details, are not guaranteed by the platform since it does not verify the content from third-party sources.

2.3 The platform provides tools for calculating and displaying estimated prices for goods and services in various currencies. These tools are intended for informational purposes only and do not constitute an offer or guarantee of prices. The platform is not responsible for any discrepancies between estimated and actual prices.

2.4 You agree that the platform may use your personal data for internal purposes, such as improving services or offering personalized promotions. However, the platform commits to protecting your privacy in accordance with its privacy policy.

2.5 The platform reserves the right to modify these terms of service without prior notice and to adjust its services according to legal requirements and business needs.

Liability and Disclaimers

3.1 The platform is not liable for any disruptions or failures in providing services that are due to factors outside its reasonable control, including but not limited to legal changes, technical failures, or third-party service issues.

3.2 The platform disclaims all liability for any indirect, incidental, or consequential damages that may arise from the use of its services, including lost profits or data, service interruptions, or other intangible losses, even if the platform has been advised of the possibility of such damages.

3.3 In no event will the platform’s total liability for all damages, losses, and causes of action exceed the amount paid by you to the platform for the transaction giving rise to the liability.

Governing Law and Dispute Resolution

4.1 These terms of service and any disputes arising out of or related to the services provided by the platform are governed by the laws of the jurisdiction in which the platform operates, without regard to its conflict of law provisions.

4.2 Any disputes that cannot be resolved between the parties will be submitted to binding arbitration in accordance with the rules of the arbitration institution designated in the agreement.

4.3 This agreement constitutes the entire agreement between you and the platform regarding the use of the services and supersedes all prior agreements and understandings, whether written or oral.

4.4 Promotional Activities as a Third-Party Promoter As a contracted promoter of a third-party service provider operating on the platform, if your actions lead to a breach or cause the third-party service provider to breach its obligations to the platform, the platform has the right to manage your account funds in accordance with section 4.2. You must take responsibility for any consequences of these actions.

4.5 Breach of Contract with Service Providers If you breach your agreements with purchasing agents or logistics service providers, the platform may, at the request of these service providers, restrict your ability to access funds in your account or other benefits. You are responsible for resolving any disputes with service providers. If you fail to seek judicial resolution in a timely manner after being notified of these restrictions, the platform has the right to transfer the benefits directly to the service provider, and the platform is not responsible for the consequences.

4.6 Consultation on Platform Services If you need to consult about services provided by the platform or matters related to this agreement, the platform will respond within 15 business days.

4.7 Communication Channels You acknowledge that the electronic mail or other contact methods you provided during registration are your valid channels for receiving information, notifications, or legal documents. Notifications or documents sent through these methods are considered effectively delivered.

4.8 Applicable Law This agreement and any dispute arising from it will be governed by the laws of Mainland China and interpreted in accordance with those laws.

4.9 Dispute Resolution Any disputes or controversies arising from this agreement must be submitted to the Hangzhou Arbitration Commission for arbitration in accordance with its then-effective arbitration rules.