How do I place an order?
1688order’s purchasing process：
1. Please register an account and log in.
2. Find the products you want on 1688order.
3. Pay for the products.
4. When the products arrive at our warehouse, we will provide you with product photos and the exact weight.
5. Submit the international shipping order and pay for the shipping fee.
6. Wait for the goods to be delivered to your door.
How long can i get my products?
We’ll place your order to the factory within 24 hours.
Warehouse receiving and quality inspection: 3–5 days.
International shipping: 3–35 days, depending on the shipping method you choose.
How can I customize the product?
You can find the product images or search for them using keywords on our homepage.
How to find a specific product?
To customize finished products according to customer demands, we have a factory database of one million different products.
You can add your dedicated customer service to get more details.[WhatsApp](https://api.whatsapp.com/send/?phone=8617798122891)
How is the shipping cost calculated?
Use our calculator: https://1688order.com/pc/estimation/
It’s an estimate only. Final cost is confirmed after your items arrive at our China warehouse and we measure actual weight / volume and packing.
Tip: Choose destination + channel, enter weight and dimensions, then compare options.
Additional Tip: If you are not satisfied with the shipping cost, you can return or exchange your items within 5 days of arrival at the warehouse.
Would you like me to estimate your international shipping range right now?
[WhatsApp](https://api.whatsapp.com/send/?phone=8618072380281)
The fees that I need to pay？
We have two payment steps: 1:Pay the product price and the shipping fee from the factory to our warehouse; 2:After the quality inspection is passed, the customer chooses the logistics method and pays the logistics fee based on the actual weight and volume of the product.
Can all the fees be paid at once?
The cost of the goods and the international shipping fee are paid separately.
After you have paid for the goods, we will send you photos of the goods.
Then, you check and confirm them, you can then pay for the international shipping fee.
What are the payment methods?
Platform Wallet、orld First、MasterCard、Unionpay、American、Express、JCB、VISA、Diners Club are supported.
Can I purchase multiple products in one package?
Yes,you can submit all orders for shipment together after all products have passed quality inspection.
When will my goods be shipped?
We’ll place your order to the factory within 24 hours.
Warehouse receiving and quality inspection: 3–5 days.
International shipping: 3–35 days, depending on the shipping method you choose.
How long will it take for the order to arrive?
We’ll place your order to the factory within 24 hours.
Warehouse receiving and quality inspection: 3–5 days.
International shipping: 3–35 days, depending on the shipping method you choose.
How to modify the address after placing an order?
Before international shipping is arranged, you can editting the address directly in your order.
If the international logistics has been dispatched, please contact our customer service [WhatsApp](https://api.whatsapp.com/send/?phone=8617798122891)
Why is my product so heavy?
In International shipping, the logistics company charges based on whichever is greater — the actual weight or the volumetric (dimensional) weight.
When your items arrive at our warehouse, our inspection team measures both the actual and volumetric weight, and the system records the higher one for shipping purposes.
I completely understand your concern — this is a standard practice for all international shipments to ensure accurate freight calculation.
How is the shipping cost calculated?
Use our calculator: https://1688order.com/pc/estimation/
It’s an estimate only. Final cost is confirmed after your items arrive at our China warehouse and we measure actual weight / volume and packing.
Tip: Choose destination + channel, enter weight and dimensions, then compare options.
Additional Tip: If you are not satisfied with the shipping cost, you can return or exchange your items within 5 days of arrival at the warehouse.
Would you like me to estimate your international shipping range right now?
WhatsApp us: +86 17798122891
When will the goods arrive?
Stock preparation usually takes 2 to 5 days.
After the warehouse ships the goods, it takes 2 to 35 days depending on different logistics ways.
How to check the logistics information?
Log in to [17track.com](https://www.17track.com/zh-cn) to check your logistics tracking. Delivery times may vary due to national tariff policies, and specific delivery times cannot be guaranteed.
For orders shipped by sea, the order cannot be tracked during sea shipping.After the package is sent, take 15-35 days to reach your country’s port. Once the local courier picks it up, you can track ingit on [17track.com](https://www.17track.com/zh-cn).
When will the goods arrive?
Stock preparation usually takes 2 to 5 days.
After the warehouse ships the goods, it takes 2 to 35 days depending on different logistics ways.
Which countries support delivery services?
Logistics services are available for all USA and 80% of Africa countries. Logistics in South America is not yet well-developed.
We support shipping to the warehouse of the Chinese freight forwarder designated by the customer.
What should I do if my area doesn’t support delivery?
There are two steps:
1. After you place the order, the goods will be sent to our warehouse first. We will conduct quality inspection and provide you with real product photos. Once you confirm, we will pack and send the goods to your freight forwarder. The shipping fee needs to be paid by the customer.
- When placing the order, you can fill in the freight forwarder’s address, and the goods will be sent directly to the freight forwarder.
Do you provide an invoice after purchasing the product?
Yes, we provide a detailed invoice after your purchase. The invoice will include the product price, shipping fees.
Do you offer customized services?
Customization Services & Requirements
1. Our Services
Wide product range for customization,
Logo application on existing products
Full customization of style, size, material, and color,
Sample production before bulk orders;
Standard MOQ: 100 pcs.
2.Information Required
To get started, please provide:
Product Info: Picture or link, and specify logo-only or full customization.
Specifications: Desired quantity, color, and size.
Artwork/Design: High-quality logo file and/or reference images with details.
Process & Lead Time
We will quote based on your requirements. After approval, we make samples for confirmation before production. Lead time is typically 7-30 days depending on complexity.
Please provide the details above to start your project. We will reply you as soon as possible.
Can products be combined in an order, and are there any quantity restrictions?
Customers can mix and match products without any quantity limits. We will package the goods together according to your choice.
