Return Policy

Return and exchange service

1) How to apply for return or exchange

Within 5 days of the order being “in stock” (the time is calculated from the next hour after “in stock”, 120 hours is considered 5 days), you can contact the customer to apply for return or exchange service. Overdue returns may not be accepted .

2) Charging rules

Return and exchange fee = shipping fee sent to the seller + shipping fee sent by the seller + return and exchange service fee

3) Return and exchange service fee details

Returning or exchanging one SKU of product is considered as one time.

For products not ordered through the 1688order platform, a return fee of 20 RMB will be charged per return. For products ordered through the platform, fees will be charged according to the platform's rules.

Package Returns

What is an international return package?

If your package has been sent abroad and is returned due to reasons such as “non-compliance with international security checks,” “no one to sign for delivery,” “inaccurate address,” or “failure to deliver,” you will be responsible for the cost of reshipping.

What is a domestic return package?

Due to the specifics of international transport, some packages may fail domestic security checks when handed over to customs. Generally, you need not worry; if the package is returned, we can arrange to resend it at no additional cost.