{"id":12397,"date":"2025-12-08T11:28:40","date_gmt":"2025-12-08T03:28:40","guid":{"rendered":"https:\/\/info.1688order.com\/?p=12397"},"modified":"2026-10-29T13:45:51","modified_gmt":"2026-10-29T05:45:51","slug":"satis-sonrasi-hizmet-iadeleri","status":"publish","type":"post","link":"https:\/\/info.1688order.com\/tr\/after-sales-service-returns\/","title":{"rendered":"Sat\u0131\u015f Sonras\u0131 Hizmet ve \u0130adeler"},"content":{"rendered":"

\u0130ade ve de\u011fi\u015fim hizmeti<\/h2>\n\n\n\n

1. \u00dcr\u00fcn uluslararas\u0131 olarak g\u00f6nderilmemi\u015ftir.<\/strong><\/p>\n\n\n\n

1) \u0130ade veya de\u011fi\u015fim i\u00e7in nas\u0131l ba\u015fvurulur<\/p>\n\n\n\n

Sipari\u015fin “stokta” olarak i\u015faretlenmesinden itibaren 5 g\u00fcn i\u00e7inde (“stokta”dan sonraki saatten itibaren hesaplan\u0131r, 120 saat 5 g\u00fcn olarak kabul edilir), iade ba\u015fvurusu i\u00e7in m\u00fc\u015fteriyle ileti\u015fime ge\u00e7ebilir veya de\u011fi\u015fim hizmeti<\/a>. i\u00e7in ba\u015fvurmak \u00fczere m\u00fc\u015fteri hizmetleriyle ileti\u015fime ge\u00e7ebilirsiniz. Ge\u00e7 iadeler<\/a> ceza \u00fccretine tabi olacakt\u0131r ve \u00fcr\u00fcn kalitesi sorunlar\u0131 d\u0131\u015f\u0131ndaki nedenlerle 5 g\u00fcn sonra yap\u0131lan iadeler kabul edilmeyecektir.<\/p>\n\n\n\n

2) \u00dccretlendirme kurallar\u0131<\/p>\n\n\n\n

\u0130ade ve de\u011fi\u015fim \u00fccreti = sat\u0131c\u0131ya g\u00f6nderilen kargo \u00fccreti + sat\u0131c\u0131 taraf\u0131ndan g\u00f6nderilen kargo \u00fccreti + iade ve de\u011fi\u015fim hizmet \u00fccreti<\/p>\n\n\n\n

3) \u0130ade ve de\u011fi\u015fim hizmet bedeli ayr\u0131nt\u0131lar\u0131<\/p>\n\n\n\n

Ayl\u0131k SKU say\u0131s\u0131<\/th>\u00dcr\u00fcn iadesi<\/th>De\u011fi\u015fim<\/th><\/tr><\/thead>
0-15 SKU<\/td>0 RMB \/ kez<\/td>5 RMB \/ kez<\/td><\/tr>
15-25 SKU<\/td>5 RMB \/ kez<\/td>10 RMB \/ kez<\/td><\/tr>
25-50 SKU<\/td>10 RMB \/ kez<\/td>20 RMB \/ kez<\/td><\/tr>
50 SKU'dan fazla<\/td>20 RMB \/ kez<\/td>40 RMB \/ kez<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Bir SKU \u00fcr\u00fcn\u00fcn iade veya de\u011fi\u015fimi bir kez olarak kabul edilir.<\/p>\n\n\n\n

1688order platformu \u00fczerinden sipari\u015f edilmeyen \u00fcr\u00fcnler i\u00e7in iade ba\u015f\u0131na 20 RMB iade \u00fccreti al\u0131nacakt\u0131r. Platform \u00fczerinden sipari\u015f edilen \u00fcr\u00fcnler i\u00e7in \u00fccretler platformun kurallar\u0131na g\u00f6re al\u0131nacakt\u0131r.<\/p>\n\n\n\n

2. Uluslararas\u0131 olarak g\u00f6nderilmi\u015f \u00fcr\u00fcnler.<\/strong><\/p>\n\n\n\n

Paket \u0130adeleri<\/strong><\/p>\n\n\n\n

\u00dcr\u00fcn\u00fc teslim ald\u0131ktan sonra kalite sorunlar\u0131 fark ederseniz ne yapmal\u0131s\u0131n\u0131z?<\/strong><\/p>\n\n\n\n

1. D\u0131\u015f ambalajda g\u00f6r\u00fcn\u00fcr hasar veya y\u0131rt\u0131lma belirtisi olup olmad\u0131\u011f\u0131na bak\u0131lmaks\u0131z\u0131n, imzalamadan \u00f6nce her zaman kurye \u00f6n\u00fcnde \u00fcr\u00fcnleri kontrol edin. \u0130mzalamadan \u00f6nce teslimat makbuzuna herhangi bir sorunu not edin veya sorun varsa imzalamay\u0131 reddedin.<\/p>\n\n\n\n

2. Teslimat g\u00f6revlisinin huzurunda imzalanmayan paketin hasarl\u0131 oldu\u011fu veya \u00fcr\u00fcnlerin eksik oldu\u011fu tespit edilirse, l\u00fctfen d\u0131\u015f ambalaj kutusunu (bant dahil) saklay\u0131n ve teslim ald\u0131ktan sonraki 2 g\u00fcn i\u00e7inde (lojistik sa\u011flay\u0131c\u0131n\u0131n web sitesinde belirtilen teslimat s\u00fcresine g\u00f6re), yerel postaneye bildirin ve postaneden tazminat ba\u015fvurusunda bulunmak \u00fczere fatura ve ger\u00e7ek \u00fcr\u00fcn foto\u011fraflar\u0131yla bizimle ileti\u015fime ge\u00e7in.<\/p>\n\n\n\n

3. Bir acente arac\u0131l\u0131\u011f\u0131yla sat\u0131n ald\u0131\u011f\u0131n\u0131z \u00fcr\u00fcn bir s\u00fcre kullan\u0131mdan sonra kalite sorunlar\u0131 g\u00f6sterirse, garanti s\u00fcresi i\u00e7inde oldu\u011fu ve orijinal sat\u0131n alma faturan\u0131z ile kalite garanti kart\u0131n\u0131z oldu\u011fu s\u00fcrece, 1688<\/a> Order'a \u00c7in Anakaras\u0131ndaki sat\u0131c\u0131larla iade\/de\u011fi\u015fim i\u00e7in ileti\u015fime ge\u00e7me yetkisi verebilirsiniz:<\/p>\n\n\n\n

   a. Her sat\u0131c\u0131\/\u00fcretici kalite sorunlar\u0131yla ba\u015f etmek i\u00e7in kendine \u00f6zg\u00fc ilke ve y\u00f6ntemlere sahip oldu\u011fundan (kalite garanti kart\u0131nda belirtildi\u011fi \u00fczere), 1688 Order \u00fcreticinin taleplerinizi tamamen kar\u015f\u0131layaca\u011f\u0131n\u0131 garanti edemez, ancak memnuniyetinizi sa\u011flamak i\u00e7in sizin ad\u0131n\u0131za savunuculuk yapmaya \u00e7al\u0131\u015facakt\u0131r.<\/p>\n

Hub'\u0131n di\u011fer b\u00f6l\u00fcmlerinde:<\/strong> AllChinaBuy Arac\u0131l\u0131\u011f\u0131yla DHgate'ten Nas\u0131l Sat\u0131n Al\u0131n\u0131r<\/a>, Sipari\u015f Vermeden \u00d6nce Soru-Cevap<\/a>, 1688order Ayr\u0131nt\u0131l\u0131 Soru-Cevap<\/a>, Di\u011fer Soru<\/a>, Sipari\u015f Verdikten Sonra Soru-Cevap<\/a>.<\/p>\n\n\n\n

   b. 1688 Order bu acente hizmetini \u00fccretsiz sunar, ancak \u00fcr\u00fcn\u00fcn gidi\u015f-d\u00f6n\u00fc\u015f g\u00f6nderim masraflar\u0131n\u0131 siz \u00fcstlenmelisiniz. 1688 Order kalite garanti ko\u015fullar\u0131n\u0131 kar\u015f\u0131lamayan \u00fcr\u00fcnler i\u00e7in bu hizmeti<\/a> reddetme hakk\u0131n\u0131 sakl\u0131 tutar.<\/p>\n\n\n\n

4. L\u00fctfen sorununuzu ayr\u0131nt\u0131l\u0131 olarak a\u00e7\u0131klay\u0131n ve paket ambalaj\u0131, ger\u00e7ek \u00fcr\u00fcn vb. foto\u011fraflar\u0131n\u0131 y\u00fckleyin. 1688 Order ba\u015fvurunuzu ald\u0131ktan sonra m\u00fcmk\u00fcn olan en k\u0131sa s\u00fcrede i\u015fleme alacak ve bir \u00e7\u00f6z\u00fcm sunacakt\u0131r (geri \u00f6deme veya de\u011fi\u015fim dahil ancak bunlarla s\u0131n\u0131rl\u0131 olmamak \u00fczere).<\/p>\n\n\n\n

\u00dcr\u00fcn iadesi veya de\u011fi\u015fimini kabul etmeyece\u011fimiz durumlar:<\/strong><\/p>\n\n\n\n

1. \u00dcr\u00fcnler i\u015f\u00e7ilik, malzeme, renk tercihi veya beden gibi kalite d\u0131\u015f\u0131 nedenlerle iade edilemez. Temel kalite kontrol\u00fc<\/a> yaln\u0131zca \u00fcr\u00fcn\u00fcn g\u00f6r\u00fcn\u00fcm\u00fcn\u00fcn, renginin ve boyutunun sipari\u015fle e\u015fle\u015fmesini sa\u011flar. (\u00d6zel kalite kontrolleri i\u00e7in l\u00fctfen a\u00e7\u0131klamalar k\u0131sm\u0131nda belirtin.)<\/p>\n\n\n\n

2. De\u011fi\u015ftirilmi\u015f, tadil edilmi\u015f veya par\u00e7alar\u0131 eksik olan \u00fcr\u00fcnler;<\/p>\n\n\n\n

3. Yaz\u0131l\u0131m paketleri, CD'ler, DVD'ler ve kasetler gibi a\u00e7\u0131lm\u0131\u015f \u00fcr\u00fcnler;<\/p>\n\n\n\n

4. Orijinal sat\u0131n alma faturas\u0131 olmayan \u00fcr\u00fcnler.<\/p>\n\n\n\n

5. Eksik \u00fcr\u00fcn, hasar veya \u00fcr\u00fcnde kusur i\u00e7eren sorunlar, paketin teslim al\u0131nmas\u0131ndan itibaren 72 saat i\u00e7inde m\u00fc\u015fteri hizmetlerine bildirilmelidir; bu s\u00fcreden sonra bildirilen talepler i\u015fleme al\u0131nmayacakt\u0131r.<\/p>\n\n\n\n

Sat\u0131\u015f sonras\u0131 hizmet ba\u015fvurular\u0131 i\u00e7in gerekli foto\u011fraflar:<\/strong><\/a><\/p>\n\n\n\n

1. \u00dcr\u00fcn hasarl\u0131ysa veya belirgin lekeler varsa, l\u00fctfen hasarl\u0131 veya lekeli alanlar\u0131n foto\u011fraflar\u0131n\u0131 \u00e7ekip y\u00fckleyin.<\/p>\n\n\n\n

2. Teslim al\u0131nan \u00fcr\u00fcn\u00fcn boyutu sat\u0131n ald\u0131\u011f\u0131n\u0131z boyutla e\u015fle\u015fmiyorsa, l\u00fctfen \u00fcr\u00fcn \u00fczerindeki beden etiketinin foto\u011fraf\u0131n\u0131 \u00e7ekip y\u00fckleyin (\u00fcr\u00fcn\u00fcn beden etiketi yoksa beden do\u011frulanamaz).<\/p>\n\n\n\n

3. Teslim al\u0131nan \u00fcr\u00fcn\u00fcn stili sat\u0131n ald\u0131\u011f\u0131n\u0131z \u00fcr\u00fcn\u00fcn stiliyle e\u015fle\u015fmiyorsa, l\u00fctfen \u00fcr\u00fcn\u00fcn genel g\u00f6r\u00fcn\u00fcm\u00fcn\u00fcn foto\u011fraf\u0131n\u0131 \u00e7ekip y\u00fckleyin.<\/p>\n\n\n\n

4. Eksik \u00fcr\u00fcnler i\u00e7in \u00f6ncelikle eksik \u00fcr\u00fcn\u00fcn sipari\u015f numaras\u0131n\u0131 belirtin, ard\u0131ndan paket teslimat fi\u015finin \u00f6n y\u00fcz\u00fcn\u00fcn, paketin a\u00e7\u0131l\u0131\u015f an\u0131n\u0131n ve \u00fcr\u00fcn ile paketin tart\u0131ld\u0131\u011f\u0131 bir foto\u011fraf\u0131 y\u00fckleyin.<\/p>\n\n\n\n

5. Teslim al\u0131nan paket yanl\u0131\u015fsa, l\u00fctfen teslimat fi\u015finin ve paket i\u00e7indeki \u00fcr\u00fcnlerin foto\u011fraflar\u0131n\u0131 \u00e7ekin ve teslim al\u0131nan \u00fcr\u00fcnlerden birinin kimli\u011fini sa\u011flay\u0131n.<\/p>\n\n\n\n

6. Teslim al\u0131nan paketin a\u011f\u0131rl\u0131\u011f\u0131 yanl\u0131\u015fsa: paketi a\u00e7madan \u00f6nce tart\u0131n ve a\u011f\u0131rl\u0131\u011f\u0131n foto\u011fraf\u0131n\u0131 y\u00fckleyin.<\/p>\n\n\n\n

Uluslararas\u0131 iade paketi nedir?<\/strong><\/p>\n\n\n\n

Paketiniz yurt d\u0131\u015f\u0131na g\u00f6nderilmi\u015fse ve \u201culuslararas\u0131 g\u00fcvenlik kontrollerine uyumsuzluk,\u201d \u201cteslim alacak kimse olmamas\u0131,\u201d \u201cyanl\u0131\u015f adres\u201d veya \u201cteslimat\u0131n ger\u00e7ekle\u015ftirilememesi\u201d gibi nedenlerle iade edilirse, yeniden g\u00f6nderim masraflar\u0131 sizin sorumlulu\u011funuzda olacakt\u0131r.<\/p>\n\n\n\n

Yurt i\u00e7i iade paketi nedir?<\/p>\n\n\n\n

Uluslararas\u0131 ta\u015f\u0131mac\u0131l\u0131\u011f\u0131n \u00f6zellikleri nedeniyle baz\u0131 paketler g\u00fcmr\u00fc\u011fe teslim edilirken yurt i\u00e7i g\u00fcvenlik kontrollerinden ge\u00e7emeyebilir. Genellikle endi\u015felenmenize gerek yoktur; paket iade edilirse ek \u00fccret olmaks\u0131z\u0131n yeniden g\u00f6nderimini ayarlayabiliriz.<\/p>\n\n

Daha fazla okuma: 1688order Nedir<\/a>, \u00dc\u00e7\u00fcnc\u00fc Taraf Hizmet Sa\u011flay\u0131c\u0131 Hizmet Kurallar\u0131<\/a>, USPS Cumartesi Teslimat Yapar m\u0131? Hizmet Saatleri A\u00e7\u0131kland\u0131<\/a>, \"Shipped\" Ne Anlama Gelir? Takip Durumu \u00c7\u00f6z\u00fcmlendi<\/a>, Teslimat Hizmet Sa\u011flay\u0131c\u0131s\u0131na Teslim Edildi: Bundan Sonra Ne Olur<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"

\u0130ade ve de\u011fi\u015fim hizmeti 1. \u00dcr\u00fcn uluslararas\u0131 olarak g\u00f6nderilmemi\u015ftir. 1) \u0130ade veya de\u011fi\u015fim i\u00e7in nas\u0131l ba\u015fvurulur \u0130\u00e7inde\u2026<\/p>","protected":false},"author":18,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[2017],"tags":[],"class_list":["post-12397","post","type-post","status-publish","format-standard","hentry","category-help-center"],"_links":{"self":[{"href":"https:\/\/info.1688order.com\/tr\/wp-json\/wp\/v2\/posts\/12397","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/info.1688order.com\/tr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/info.1688order.com\/tr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/info.1688order.com\/tr\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/info.1688order.com\/tr\/wp-json\/wp\/v2\/comments?post=12397"}],"version-history":[{"count":5,"href":"https:\/\/info.1688order.com\/tr\/wp-json\/wp\/v2\/posts\/12397\/revisions"}],"predecessor-version":[{"id":14045,"href":"https:\/\/info.1688order.com\/tr\/wp-json\/wp\/v2\/posts\/12397\/revisions\/14045"}],"wp:attachment":[{"href":"https:\/\/info.1688order.com\/tr\/wp-json\/wp\/v2\/media?parent=12397"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/info.1688order.com\/tr\/wp-json\/wp\/v2\/categories?post=12397"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/info.1688order.com\/tr\/wp-json\/wp\/v2\/tags?post=12397"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}