This section outlines the service rules provided by third-party purchasing service providers that operate on this platform (hereinafter referred to as the “1688 Order ” platform, also referred to in these rules as “1688 Order”). The platform endorses the content herein. By engaging these services, you agree to adhere to these rules alongside the purchasing service provider, except where the provider independently declares additional rules through this platform that may conflict with these rules.
1688 Order Service Agreement 1. Service Agreement: The purchasing service provider agrees to enter into a purchasing service agreement with you through the intermediation services provided by 1688 Order. Your purchasing service request sent via 1688 Order must meet the following conditions to be valid:
(1) it must include a clear purchasing product link address, the name of the product seller, the quantity and specifications of the purchase, a domestic address for receipt of goods, and other necessary information for the purchasing service;
(2) you must click to agree to the “Purchasing Service Mandate Declaration” (or other valid authorization document) as per the platform rules. Even if your purchasing service request does not meet the above conditions, it is considered valid if it can be definitively determined by the rules and processes of 1688 Order.
Special Requests & Info Inquiry 2. Acceptance of Request: Upon your valid purchasing service request, the purchasing service provider autonomously decides whether to accept. If the provider accepts your request, you are required to pay the purchasing order amount as shown by 1688 Order. Once the purchasing amount is paid, the purchasing service agreement between you and the purchasing service provider becomes effective.
3. Special Requirements: When submitting a purchasing service request, if you have special requirements regarding the product itself or the service of the purchasing service provider, you may communicate these by leaving a message to the provider.
You acknowledge and agree that if such messages involve matters not agreed upon with the purchasing service provider, the provider has the right not to execute these matters, even if a purchasing service order is reached.
Additionally, if your message involves matters clearly outside the normal scope of purchasing services, or requires action by a specific seller you designate, then the purchasing service provider has the right not to execute these matters, or to disclaim any responsibility for the non-execution of the message. If the execution of such matters directly affects the fulfillment of the purchasing service order, the provider has the right to refuse to execute the order.
4. Information Inquiry : When paying for a purchasing order, you may independently verify the principal information of the purchasing service provider through 1688 Order or request the purchasing personnel who directly communicates with you to provide information about the provider. Unless specifically stated otherwise, the business entity to which the purchasing personnel belongs will provide the purchasing services, and all rights and obligations under the purchasing service agreement belong to the purchasing service provider.
Service Requirements & Payment Obligations 5. Service Requirements: When sending a purchasing service request, in addition to fully and accurately providing the necessary purchasing information such as the product link address on a third-party e-commerce platform, the seller’s name, product quantity, and specifications, you also need to select a logistics service provider at the same time the purchasing service agreement takes effect to handle domestic receipt of goods and international delivery. Otherwise, your purchasing service agreement cannot be reached, or the purchasing service provider cannot complete the order.
6. Payment Obligations: You acknowledge that when you enter into a purchasing service agreement with the purchasing service provider, you need to pay the purchasing order amount, which includes:
(2) An order service fee, which is collected by the purchasing service provider as specified in these rules.
(3) Other fees as agreed in the user agreement or specified in these rules, clearly communicated to you and to be collected by the purchasing service provider.
Additional Costs & Service Commitments 7. Additional Costs : You acknowledge that the purchasing order amount you pay may include costs for domestic storage services and payment channels within the export country, such as domestic storage service fees, fixed losses, and transaction fees, which are not collected by the purchasing service provider. Please carefully distinguish these before paying the order amount.
If you request a refund from the purchasing service provider due to order cancellation or dissolution under abnormal circumstances, you have no right to demand a refund for other fees not collected by the purchasing service provider.
8. Service Commitment: The purchasing service provider commits to strictly fulfill the purchasing service agreement reached with you, independently bearing the obligation to provide the purchasing services, which specifically include:
(1) Purchasing the designated products from the product seller on the third-party e-commerce platform on your behalf.
(2) Directing the product seller to deliver the products to the logistics service provider you select.
(3) Providing feedback on the execution of the purchasing service order and communicating with you about any anomalies during
execution.
(4) Representing you in negotiations with the product seller concerning the products and the protection of your rights.
(5) Other service items the purchasing service provider independently commits to you.
Non-Liability 9. Non-Liability: The purchasing service provider provides the service of purchasing goods on your behalf; it is not the seller of the goods. After a purchasing service order is reached, it is possible that your purchasing request cannot be realized due to the product seller ceasing sales, lacking goods, or changing the sales price. In such cases, the purchasing service provider does not bear responsibility.
Additionally, the purchasing service provider does not bear responsibility for ensuring product quality, timely delivery of products, providing after-sales services for products, or risks of damage or loss of products during the service process, which are responsibilities of the product seller.
Service Fees 10. Service Fees: The purchasing service provider will charge an order service fee for the purchasing services, calculated as 0.1% of the actual sales price charged by the product seller on the third-party e-commerce platform (including the cost of the goods and to-warehouse shipping fees, where the to-warehouse shipping fees are borne by you).
The purchasing service provider agrees that when you commission purchasing services and domestic storage services at the export location through 1688 Order, the pending payment amount displayed on the “Checkout” page at that time will include this fee. Your payment of the initial order amount indicates that you have paid this fee to the purchasing service provider.
Non-Responsibility for Storage and Transportation 11. Non-Responsibility for Storage and Transportation: You acknowledge that neither the designated product seller nor the purchasing service provider is responsible for domestic storage at the export location and international transportation of products. You agree to designate the address provided by the domestic storage service provider at the export location as the delivery address for the products under the purchasing service order. The purchasing service provider will also handle the purchasing matters with the product seller at this address.
Order Management: Cancellation & Dissolution 12. Order Cancellation: The purchasing service provider will process your request to cancel a purchasing service order as follows:
(1) For a purchasing service order that has been reached, you agree that unless the following conditions are met, you have no right to request cancellation:
A. If the purchasing service provider has not yet made the purchase from the product seller, it agrees to your cancellation request.
B. If the purchasing service provider has made the purchase from the product seller and the product seller agrees to cancel the purchase, and if the product seller does not agree to the purchasing service provider’s cancellation request, even if the purchasing service provider has agreed to your cancellation request, it is considered invalid.
(2) You must follow the order cancellation rules set by 1688 Order, and for orders beyond the valid cancellation request period, you have no right to request cancellation; 1688 Order also cannot respond to your order cancellation requests made outside of the 1688 Order information service.
(3) The purchasing service provider has the right not to refund the collected order service fee when you request cancellation.
(4) Costs incurred before you cancel the order or as a result of cancelling the order, including but not limited t product custody and transportation costs, payment transaction fees, product packaging costs, etc., are borne by you.
(5) Penalties, compensation fees, etc., charged by the product seller to the purchasing service provider due to your cancellation of the order must be borne by you.
(6) Before the products returned to the product seller after order cancellation, if damage or loss occurs and as a result, the cancellation request is refused by the seller or you are required to compensate, the consequences must be borne by you.
(7) In any case, once your purchased goods have completed customs clearance for export, you have no right to cancel the purchasing service order.
13. Order Dissolution: The purchasing service provider will process your request to dissolve a purchasing service order as follows:
(1) You may only request to dissolve an order if, after personally inspecting the goods you purchased, you confirm that they do not match the commitments made by the seller, or the goods are defective or infringe upon the rights of others. At that time, you must submit valid evidence for the purchasing service provider to review.
(2) You must submit your request within the period allowed for dissolving orders under the laws of the sales location and your location, otherwise the purchasing service provider has the right not to accept your dissolution request.
(3) If, before you commissioned the purchasing service provider to provide purchasing services, you were aware that the goods sold by the seller were defective, infringed upon the rights of others, or did not meet commitments, or if the purchasing service provider had informed you that the goods might have the aforementioned issues during procurement, and you still chose to proceed with the purchase, you may not use this as a reason to request dissolution of the order.
(4) The purchasing service provider does not conduct substantive review of your request to dissolve an order; it only applies to the seller to dissolve the procurement order based on your request. If the seller refuses the purchasing service provider’s request to dissolve the order, the purchasing service provider will also not proceed with your order dissolution request. At that time, you may directly claim against the seller, and the purchasing service provider will assist you.
(5) If your request to dissolve the purchasing order is agreed to by the seller
, you must return the goods to the designated place or destroy them on-site as required by the seller. The costs incurred can be requested to be borne by the seller, and the purchasing service provider will assist you in making this request to the seller.
(6) The purchase funds returned by the seller after you dissolve the purchasing order will be fully refunded to you by the purchasing service provider after receipt.
(7) After you dissolve the purchasing order, the purchasing service provider will not refund the order service fee, but if the purchasing order is dissolved due to reasons attributable to the purchasing service provider, you may demand compensation from the purchasing service provider.
Prohibited Services & Caution on Specific Goods 14. Prohibited Services: You may not request the purchasing service provider to provide services for purchasing prohibited goods, infringing items, or other services that may harm the interests of others or violate legal regulations. Otherwise, the purchasing service provider has the right to refuse to provide services and demand compensation for losses from you.
15. Caution on Specific Goods: To avoid disputes with the product seller, the purchasing service provider advises you to be cautious about requesting purchasing services for the following categories of goods. If you insist on purchasing these types of goods and reach a purchasing service order with the purchasing service provider, the purchasing service provider does not assume any responsibility:
(1) Customized goods: If the goods you request for purchasing are customized goods, it is recommended that you directly negotiate with the product seller to determine your ideas and needs and truthfully provide the purchasing service provider with the results of your communication with the seller. The purchasing service provider cannot request your designated logistics service provider to conduct professional inspections for these goods, and generally, the seller does not offer returns or exchanges, so the losses and responsibilities arising therefrom must be borne by you.
(2) Goods requiring advance deposits: For goods you designate for purchasing that require the product seller to pay an advance deposit, once you have paid the deposit to the seller through the purchasing service provider, if you request the purchasing service provider to cancel the order for you or fail to make up the balance on time, you will not be able to request a refund of the deposit.
(3) Goods from low-reputation sellers: Goods from sellers with low credibility displayed on third-party e-commerce platforms may have significant quality defects, poor after-sales service, and other potential harms. If you select goods from such sellers and request the purchasing service provider to purchase them, you must bear the possible adverse consequences.
(4) Goods lacking reasonable market pricing: For goods lacking reasonable market pricing or those that are rare or have collectible value, the purchasing service provider is unable and lacks the capacity to request your designated logistics service provider to conduct unpacking inspections, and you must bear the risks and responsibilities arising therefrom.
(5) Sensitive and restricted goods: For goods containing essential oils, care liquids, lubricants, batteries, glues, and other sensitive items, or containing liquids, powders, electricity, food, drugs, and other potentially customs-restricted risk goods, as well as fragile items or goods that cannot be professionally inspected, the purchasing service provider has the right to refuse to execute the purchasing service order, and the consequences thereof must be borne by you.
Termination of Obligations: 16. Termination of Obligations: The obligation of the purchasing service provider to procure goods on your behalf terminates when the goods are initially delivered to the domestic storage service provider at the export location and no objections are raised by the logistics service provider. The purchasing service provider no longer bears other responsibilities for the purchasing services themselves.
For matters such as returning goods, dissolving service orders, claims, or other issues that occur after the goods are delivered to the logistics service provider, the purchasing service provider only has the duty to assist you in communicating and negotiating with the product seller. Considering the expediency of communication, to fulfill this duty, the purchasing service provider may entrust 1688 Order to receive and relay your requests, and the specific fulfillment results are the responsibility of the purchasing service provider to you; 1688 Order does not bear responsibility.
Inspection & Receipt Confirmation 17. Immediate Inspection Recommended: It is recommended that you immediately perform external packaging and quantity acceptance checks when you receive the product package. If you consider there to be anomalies, you should immediately raise them with the logistics service provider and refuse the product package, while submitting evidence according to the dispute rules set by 1688 Order.
Otherwise, it is considered that you have no objections to the products. After the purchasing service provider receives your objections, it will invite 1688 Order to verify with the logistics service provider. If 1688 Order confirms that the cause is due to the logistics service provider, you should claim against the logistics service provider, and at that time, the purchasing service provider will not provide you with services to cancel or dissolve the order, nor will it represent you in communications or negotiations with the product seller.
18. Timely Confirmation of Receipt: It is recommended that you check the specifications and quality of the goods within 3 days after receiving the product package. If you confirm that the received goods match the commitments made by the seller you selected, you should promptly confirm receipt in the order system of 1688 Order.
If you exceed the period set by 1688 Order and have not confirmed receipt, nor have you raised objections to the purchasing service provider or reported anomalies to 1688 Order, it is considered that you have normally received the goods and have no objections to the quality of the goods. If you confirm that the received goods do not match the commitments made by the seller you selected, you should submit evidence and report according to the dispute rules set by 1688 Order.
After the purchasing service provider receives your objections, it will invite 1688 Order to verify with the logistics service provider. If it is confirmed that the cause is due to the logistics service provider, you should claim against the logistics service provider.
Promoter Cooperation & 1688 Order Participation 19. Cooperation with Promoters: If the purchasing service provider cooperates with promoters who have entered a third-party promotion platform and accepts their targeted promotional activities for 1688 Order users, resulting in purchasing service orders, or if the purchasing service provider accepts orders sent by users on 1688 Order that feature characteristics of promoters from the third-party promotion platform, it is considered that the purchasing service provider has entered into a brokerage service relationship with the promoter.
The purchasing service provider should pay a brokerage service fee to the promoter, which in principle should be executed according to the rules set by the promoter, or as separately agreed upon by the purchasing service provider and the promoter. In the event of such orders, the purchasing service provider will instruct 1688 Order to deduct the brokerage service fee from the purchasing funds due to be received and transfer it to the promoter. The brokerage service matters between the promoter in the third-party promotion platform and the purchasing service provider are irrelevant to you.
20. Optional Participation by 1688 Order: 1688 Order may independently decide whether to participate in the handling of disputes regarding purchasing services between you and the purchasing service provider, but such participation is not an obligation of 1688 Order, and its decisions or judgments do not have final legal effect. If you are dissatisfied with the disposition results of 1688 Order, you may choose to claim against the purchasing service provider.
Optional Tips 21. Optional Tips: You may independently decide whether to tip the purchasing service provider for the quality or outcome of the services provided. To protect your legal rights, the purchasing service provider agrees to the tipping limits and other rules set by 1688 Order. You may request a refund within 30 days after paying the tip. If you request a refund after the deadline, the purchasing service provider has the right not to respond to your request and not to refund.
Non-Transfer of Funds 22. Non-Transfer of Funds: If you unilaterally utilize the payment rules of a third-party payment institution during the service process provided by the purchasing service provider, without just cause instruct the payment institution to refuse to transfer the purchasing service funds received from your payment to 1688 Order, thereby ultimately preventing 1688 Order from executing the collection and payment, the purchasing service provider has the right to consider it a fundamental breach by you. It may demand that you continue to make payments and has the right to request 1688 Order to freeze the withdrawal or use of funds in your account.
If you still do not make the payment within 3 days after the purchasing service provider urges you to do so, the purchasing service provider has the right to request 1688 Order to directly execute the transfer from your deposit funds, and you will bear all consequences arising therefrom.
If there is no deposit amount in your account or the deposit amount is insufficient to offset the service funds, the purchasing service provider has the right to refuse to provide services, retain and dispose of the goods under the purchasing service order to offset the service funds, and demand compensation for losses from you. You agree that you make instructions to the payment institution to refuse to transfer the purchasing funds under the following circumstances without just cause:
(1) You instruct after the purchased goods have been normally received by the logistics service provider you designated.
(2) You issue the instruction for reasons not attributable to the purchasing service provider.
(3) You issue the instruction on the grounds that your account on 1688 Order has been stolen or misused.
(4) You issue the instruction on the grounds that your payment account (bank or third-party payment institution account) has been misused.
(5) Other situations where the purchasing service provider should not bear responsibility.
Data Ownership 23. Data Ownership: You agree that the information data generated by the purchasing service activities between you and the purchasing service provider, except for your personal biometric information and other private data, are commercial data, the ownership and other legal rights of which belong to 1688 Order. It has the right to collect, store, dispose of, use, or share with third parties, and you agree to transfer such commercial data to 1688 Order.
Breach Liability & Service Agreement Scope 24. Liability for Breach: Under these rules, the purchasing service provider bears responsibility for breaches committed due to its fault. At that time, it will be liable for direct property losses caused to you, not including your potential earnings or compensation you pay to others (or compensation, fines). The total amount of liability for compensation shall not exceed the amount of your purchasing order.
25. Part of the Service Agreement: These rules constitute part of the service agreement between you and the purchasing service provider. If either party violates the provisions of these rules and causes loss to the other party, the acting party shall bear compensation responsibility to the other party. The scope of the loss includes but is not limited to direct property loss, compensation paid to others (or breach of contract fees, compensation fees, fines), and costs of resolving disputes, unless otherwise provided by other terms of these rules.
26. Consultation: If you need to consult the purchasing service provider regarding the services provided or matters related to these rules, you may do so through the purchasing personnel designated by the purchasing service provider on the 1688 Order platform. The purchasing personnel will promptly provide feedback to you.
Communication, Applicable Law & Dispute Resolution 27. Valid Communication Channels: You confirm that the email address or other contact methods you provide when registering as a user on 1688 Order are valid channels for receiving information, notifications, or legal documents. When information, notifications, or legal documents are delivered through the aforementioned methods, they are considered to have been effectively delivered.
28. Applicable Law: The terms of these rules are subject to the laws of Mainland China and shall be interpreted according to such laws.
29. Dispute Resolution: Any disputes or controversies arising under these rules between you and the purchasing service provider shall be submitted to the Hangzhou Arbitration Commission and arbitrated according to the effective arbitration rules of the commission at that time.
30. Agreement on Terms: The purchasing service provider and you both agree to the terms related to them in the “1688 Order User Registration and Service Agreement Main Text”; the terms such as entities, service items, and fees used in these rules adopt the same meanings as those in the “1688 Order User Registration and Service Agreement Main Text”.
